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HERE TO HELP!

FAQ....

  • 1. Information About Us

  • 2. Service Availability

  • 3. Your Status

  • 4. How The Contract Is Formed Between You And Us

  • 5. Delivery

  • 6. Price And Payment

  • 7. Your Right To Cancel The Contract 

  • 8. Returns 

  • 9. Your Right For A Refund 

  • 10. Faulty Products

  • 11. Our Rights To Cancel The Contract

  • 12. Our Liability

  • 13. Events Outside Our Control

  • 14. Intellectual Property Rights

  • 15. Other Important Terms

  • 16. After-Sales Service

  • 17.Promotion Terms And Conditions

  • 18. Gift Vouchers Terms And Conditions

  • 19. Competition Terms

get involved

We are the young, inclusive brand. Think of us as your fashion best friend. We started in 2009 and haven’t stopped smashing it since. A young Irish brand that doesn’t sleep, we’re 24/7 and always bringing something new to you!

WANT TO JOIN IN?

If you have a website or blog, you can be part of the club by becoming a BORN affiliate. 
 

Here's what we do...

- fill in the form below 
- we will then be in touch with you to organise how you can become a 

BORN VIP MEMBER

So what are you waiting for?

All you need to do is read our terms and conditions then apply below

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IMPORTANT NOTICE

These are the legal terms and conditions under which We supply the products (“Products”) listed on our website www.bornclothing.ie (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. Using our site indicates that you accept these terms and conditions together with our Privacy Policy and Terms of Use , regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, do not use our site and place orders.

1. INFORMATION ABOUT US
  1. www.bornclothing.ie is operated by BornClothing. (“We”). We are a company registered in Ireland. 

  2. Our email address is customerservices@bornclothing.com.
     

2. SERVICE AVAILABILITY
  1. Currently we are only delivery to Ireland.
     

3. YOUR STATUS
  1. You may only purchase Products from us if:

  2. you are legally capable of entering into a binding contract with us.

  3. you are an authorised user of the credit or debit card used to pay for your order; and,

  4. are resident of Ireland.
     

4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
  1. Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail).
     

  2. Prices of all Products must be paid in advance. For this reason, your order will be executed if it is pre-paid. After you submit your order, we immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. When the payment is received in full amount, we will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch (“Dispatch Confirmation”) at which point the contract between us ("Contract") will be formed. These Terms & Conditions, your order and the Dispatch Confirmation constitute integral and essential parts of the Contract.
     

  3. You have the right to cancel your order at any time prior to the delivery and within the limited return period after the delivery as specified in these terms. If you cancel the order before the delivery, you must compensate our expenses incurred by us in connection with our activities at performance of your order. For technical reasons it may be too late to recall a delivery after you cancel the Order. If this is the case, we will give you notice. You should then receive the delivery and send it back to us at our expense in accordance with clause 11. Please do not open the delivery pack.
     

  4. We offer you to buy a Product at any time unless the information about this Product is removed from our site or the relevant Product page becomes unavailable.
     

  5. From time to time we may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements. If these changes touch upon the product description or other mandatory information to be provided to you under the applicable laws, we will update our site immediately. If it appears necessary to make such changes to an ordered Product, we will inform you prior to the delivery and you will have the right to cancel the order and receive the refund with-out any deductions.
     

  6. The Dispatch Confirmation is a confidential document. You must not disclose it to anyone except for the case specified in clause 5.4 of these terms and other cases that may be prescribed by any applicable laws. If you disclose the Dispatch Confirmation to anyone without a valid reason, you must be solely responsible for any possible fraudulent or hacking actions committed with the Dispatch Confirmation.
     

5. DELIVERY
  1. We offer you the delivery options at our “Deliveries” page . The delivery info is also provided on Product pages in our catalogue. You may choose the available delivery option that suits you best. The options may vary depending on the delivery address.

  2. Please be aware that we may use third party delivery services.

  3. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into.

  4. You should choose the delivery address and specify it in your order. You should receive the ordered Products personally. If you are unable to do so, the Products may be delivered to another person at your address (usually, one of your family members). The Products will be given to them against the Dispatch Confirmation unless the postal rules or other applicable delivery rules state otherwise. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, we may end the Contract and clause 13 will apply.

  5. Delivery of your order will be completed when We deliver the Products as described in clause 5.4 above. They will be your responsibility from that time.

  6. You will own the Products once We have received payment in full.

  7. The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you.
     

6. PRICE AND PAYMENT
  1. The price payable for the Products shall be as shown on our site in euro. If we discover an error in the price of any Product you order. Prices advertised on our site include the VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately (including the VAT, if applicable) during the checkout process.

  2. We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted.

  3. We accept payment by debit card, credit card or Paypal. We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express.

  4. You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account.

  5. If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired.
     

8. YOUR RIGHT TO CANCEL THE CONTRACT (EEA CUSTOMERS ONLY)
  1. You have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Products, unless the Products are split into several deliveries over different days in which case you will have until 14 days after the day you receive (or someone you nominate receives) the last delivery.

  2. If you wish to cancel a Contract, you just need to communicate this to us within the timescale set out in clause 8.1. The easiest way to do this is to contact us by email at customerservices@bornclothing.com 

  3. The right to cancel a Contract under clause 8.1 does not apply to cosmetics, pierced jewellery, underwear or swimwear if the hygiene seal is not in place or has been broken.

  4. If you cancel a Contract under clause 8.1 after the Products have been dispatched to you, you must return them to us. You must send off the Products within 14 days of telling us that you wish to cancel the Contract. We will pay the costs of your returns if you use our free returns service in accordance with the Returns Policy here, but if you do not use this service in accordance with our instructions then you will be responsible for the cost of returning Products to us. Please see our Returns Policy here for further information about how to return Products to us.
     

9. RETURNS 
  1. You have 14 days to return your items starting from the day you receive your order. This returns period starts from the date you receive your order. For further information on returns please see our Returns Policy.
     

10. YOUR RIGHT FOR A REFUND
  1. We will:

    1. refund you the price you paid for the Products. However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and

    2. refund any charges you have paid for delivery of the Products to you, although the maximum refund for delivery costs will be the least expensive delivery method We offer to your delivery destination; and

    3. make any refunds due to you by the method you used for payment:

  2. 14 days after the day on which We receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us; or

  3. 14 days after you inform us of your decision to cancel the Contract

  4. Please see our Returns Policy here for more information about returns and refunds.
     

12. FAULTY PRODUCTS
  1. If you consider that any Product We have supplied is faulty or mis-described, please notify via customerservice@bornclothing.com
     

13. OUR RIGHTS TO CANCEL THE CONTRACT
  1. If you do not make any payment in full to us when it is due;, we consider this Contract as terminated at your initiative.

  2. We may end the Contract by writing to you if you do not, within a reasonable time, allow us to deliver the Products to you.

  3. If We end the Contract is ended in any of the situations set out in this clause 13.1, We will refund any money you have paid in advance for the Products. We have not provided but We may deduct or charge you reasonable compensation for the costs losses We will incur as a result of your breaking the Contract.
     

14. OUR LIABILITY
  1. If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer

  2. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.

  3. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.
     

15. EVENTS OUTSIDE OUR CONTROL
  1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident that are of emergency nature, unavoidable, and beyond our reasonable control.

  2. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.

  3. You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 14 please contact us using the details set out in clause 8.2.
     

16. INTELLECTUAL PROPERTY RIGHTS
  1. All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved.
     

17. OTHER IMPORTANT TERMS
  1. Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident.

  2. If We have to contact you, We will do so by in writing or telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. When We refer in these terms and conditions to “in writing”, this includes e-mail.

  3. We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order.

  4. By placing an order, you agree that We may transfer our rights and obligations under the Contract to another organisation and you give us a permission to do so. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract.

  5. You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.

  6. The Contract is between you and us. No other person shall have any rights to enforce any of its terms.

  7. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

  8. If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.

  9. Please note that these terms and conditions are governed by Irish law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in Ireland then Irish law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence.
     

GIFT VOUCHERS TERMS AND CONDITIONS
  1. e-Gift vouchers are not currently available for purchase, if you have an existing gift card this can still be redeemed in-store by entering the voucher that was sent to you via email at checkout.